Bethesda, the acclaimed video game developer, has been facing backlash due to its handling of negative reviews on Steam for its space role-playing game (RPG), Starfield. The criticism centers on a representative from Bethesda, known by the moniker 'Bethesda_FalcoYamaoka', who has made direct responses to player critiques on the platform.
Addressing the Critiques
One notable response from Bethesda_FalcoYamaoka addressed player complaints about the game's loading times. The representative explained that the brief intermissions were necessitated by the expansive, procedurally generated content of the game. However, the reception to Bethesda's approach has been largely unfavorable among the PC gaming community.
The responses were perceived as repetitive and spammy, with some players even questioning the authenticity of the Bethesda representative. The unnatural language used in the responses led some users to suspect that FalcoYamaoka might actually be an AI. This suspicion compounded the criticism against Bethesda, with the company now facing accusations of employing a customer support bot to handle player grievances.
Despite significant improvements made to Starfield, such as enhanced performance on NVIDIA graphics cards and the addition of DLSS 3 support, the controversy surrounding Bethesda's responses to reviews has overshadowed these advancements. Darren Allan, a veteran tech writer with nearly three decades of experience, has weighed in on the issue. Allan hinted that Bethesda might soon abandon this controversial method of addressing Steam reviews.